You can delete your account yourself, inside the app, in about a minute. This page explains how, what happens to your information, and what to do if you cannot get into the app.
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It happens immediately. There is no waiting period and it cannot be undone. You are signed out everywhere and the app returns to the sign-in screen with the message “Your account was deleted”.
When your account is deleted, we erase:
A society’s records have to keep making sense for the other people in it. So some records stay, but with no personal details. Your account becomes an anonymous placeholder named “Deleted user”, with no phone number.
| What stays | How |
|---|---|
| Visitor decisions, complaints, notices and audit entries | They stay in the society’s records. Your name shows as “Deleted user”. |
| Invoices, payments and receipts | These are the society’s accounting records. They stay, without your personal details. Any dues stay with the flat. |
| A note that the account was erased | A short audit entry with only the account’s ID, with no name or number. |
Everything else follows the periods in the retention table of our Privacy Policy.
If you are the only admin of a society, we cannot delete your account yet. The society would be left with nobody to run it. The app tells you which societies this applies to.
Add another admin first, or ask the society’s committee to, and then delete your account. If you need a hand, write to support@gatebell.in.
Lost your phone, or cannot sign in? You can still ask us to delete your account. Email support@gatebell.in with:
We will check your identity with your society office. Once that is done, we erase your account within 30 days, in the same way as above.
A society may have recorded you as a visitor or as daily help without you having a GateBell account. In that case, ask the society office. You can also write to support@gatebell.in, and we will help. Visitor photos and personal details are also deleted automatically over time.
Questions or complaints about your data go to our Grievance Officer, Kalpesh Thakkar, kalpesh@gatebell.in. We respond within 30 days.