Terms of Use

1.About these terms

GateBell is a product of Stynosoft Private Limited, A702 Manorath Lifestyle, Gandhinagar, Gujarat, India 382007 (“we”, “us”). These terms cover the GateBell mobile app and the GateBell admin web portal (together, “GateBell”).

GateBell is used by housing societies. You use it as an admin, treasurer, guard, resident or family member of a society that has joined GateBell. By using GateBell you agree to these terms and to our Privacy Policy. If you do not agree, please do not use GateBell.

2.Accounts and PINs

• You sign in with your own mobile number and a PIN. Your society admin may give you a one-time login code to set the PIN up.
• Keep your PIN to yourself. Nobody from GateBell will ever ask you for it.
• Do not share your account or use someone else’s. You are responsible for what is done with your PIN.
• If you lose your phone, change your number, or think someone else knows your PIN, tell your society admin or write to us.
• After too many wrong PINs, sign-in is locked for a while. This protects you.
• Give correct information about yourself.

3.Acceptable use

Please use GateBell only for what it is meant for, which is running a housing society. Do not:

• break any law, or use GateBell to harass, threaten, stalk or discriminate against anyone;
• pretend to be someone else, or enter false information;
• photograph or record people without a reason connected to the society’s gate, staff, complaints or payments;
• use visitor, resident or staff information for anything other than running the society, or pass it on to others;
• post notices, complaints or comments that are unlawful, abusive or misleading;
• try to get into accounts, societies or data you are not allowed to see, or probe, overload or break GateBell;
• copy GateBell’s data in bulk, or work around its limits and protections.

4.What society admins are responsible for

Your housing society, not GateBell, decides what is recorded about visitors, residents, daily help and vehicles, and who in the society can see it. If you are an admin or treasurer, you act for the society, and you are responsible for:

• using that information lawfully, and only to run the society;
• letting residents, staff and visitors know what the society records and why;
• choosing a sensible period for keeping visitor photos (Settings → Data retention);
• giving each person the right role, and removing people who leave;
• keeping at least one admin in the society, and handing over the admin role before an admin leaves;
• keeping the society’s UPI and bank details correct, and checking payments carefully before confirming them;
• helping residents, staff and visitors who ask about their own information.

5.Availability of the service

We work to keep GateBell running well, but it is provided “as is” and “as available”. We do not promise that it will always be available, uninterrupted or free of errors. We may change, add or remove features.

Alerts also depend on things we do not control, such as your phone, your network, your battery settings and the push service that delivers notifications. GateBell helps a society run its gate. It does not guarantee anyone’s safety, and it does not replace guards, other security measures or common sense. A society should be able to carry on at the gate if the app is unavailable.

6.Suspension

We may suspend or limit an account or a whole society if these terms are broken, if there is a security risk, if the law requires it, or if the society’s agreement with us is not kept. While something is suspended, the society’s data is kept, and the retention periods in the Privacy Policy keep running.

7.Ending your use and deleting your account

• You can stop using GateBell at any time.
• You can delete your account yourself inside the app (Settings → Privacy & data → Delete my account), or by writing to us. See Delete account for what is erased and what is kept.
• A society can ask us to close its GateBell account. We will tell its admins what happens to the society’s records.
• We may end access for someone who breaks these terms.

8.Our responsibility to you

To the extent the law allows, Stynosoft Private Limited is not responsible for indirect or consequential loss, or for loss caused by something outside our reasonable control, such as power or internet failures, your device, or services run by others.

Nothing in these terms takes away any right you have under law that cannot be taken away, and nothing limits liability that the law does not allow us to limit.

9.Changes to these terms

We may update these terms. The “Last updated” date at the top shows the latest version. If a change matters to you, we will tell you in the app or the portal. If you keep using GateBell after a change, you accept the new terms.

10.Governing law

These terms are governed by the laws of India. The courts at Gandhinagar, Gujarat have jurisdiction over any dispute about them.

11.Contact

Complaints about personal data go to our Grievance Officer, Kalpesh Thakkar, kalpesh@gatebell.in. We respond within 30 days.